Question 1

Will my document be saved in the Turnitin database?

Accepted Answer

No, your document is never uploaded to Turnitin's database, so it won't be flagged as plagiarism by your institution.

Question 2

How long does it take to get my AI detection report?

Accepted Answer

After uploading, your report is typically ready within 2 minutes. You'll receive a download link on the results page.

Question 3

What does *% or NaN% mean in the Turnitin AI report?

Accepted Answer

According to Turnitin, *% (which may display as NaN% in some reports) means that 1%-19% of your document is likely AI-generated. This is the lowest possible indicator and is generally a good result. For AI percentages of 0% or over 20%, the exact percentage will be shown.

Question 4

Why am I flagged as AI even though I haven't used any AI?

Accepted Answer

Turnitin isn't always able to accurately determine AI-generated content. Avoid using overly formal or complex terms, as well as excessive use of semicolons to prevent being falsely flagged as AI.

Question 5

How do I recover my upload link?

Accepted Answer

Check your email (including spam) for a confirmation email from VerifAI — it contains your upload link. If you can't find it, visit the recover page and enter the email you used at checkout to get back to your upload.

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