Question 1

When I submit my document, will it be saved in the Turnitin database?

Accepted Answer

No, your document is never uploaded to Turnitin's database, so it won't be flagged as plagiarism by your institution.

Question 2

How long does it take to get my report?

Accepted Answer

After uploading, your report is typically ready within 2 minutes. You'll receive a download link on the results page.

Question 3

Is there a word limit per check?

Accepted Answer

Yes — each check covers one document between 300 and 30,000 words (and up to 20MB in file size). For longer documents, split them into parts of up to 30,000 words each and use one check per part.

Question 4

What does *% or NaN% mean in the AI report?

Accepted Answer

According to Turnitin, *% (which may display as NaN% in some reports) means that 1%-19% of your document is likely AI-generated. This is the lowest possible indicator and is generally a good result. For AI percentages of 0% or over 20%, the exact percentage will be shown.

Question 5

Why am I flagged as AI even though I haven't used any AI?

Accepted Answer

Turnitin isn't always able to accurately determine AI-generated content. Avoid using overly formal or complex terms, as well as excessive use of semicolons to prevent being falsely flagged as AI.

Question 6

I lost my upload link — how do I recover my session?

Accepted Answer

Check your email (including spam) for a confirmation email from VerifAI — it contains your upload link. If you can't find it, visit the recover page and enter the email you used at checkout to get back to your upload.

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